FAQs

What if my child really loves a toy and wants to keep it?

No problem! You can keep it as long as you like—just remember your tokens will be tied up until you return it. You can also choose to buy the toy at the retail value.

You can drop them off at our KidSTEAM center or request a pick-up (available in New Fairfield, CT area).

Absolutely. Every toy is carefully cleaned, sanitized, and checked for safety before going out again.

Minor wear and tear is fine—kids play! For significant damage or lost pieces, we’ll review case-by-case and may require token replacement.

Yes. You can upgrade or downgrade at any time for the next billing cycle.

Of course! Many toys are perfect for siblings or small playgroups.

Tokens make it easy to understand the value of your toys and give you total flexibility in mixing and matching what you rent.